Bank of America Financial Center

Reviews

• ★ ☆ ☆ ☆ ☆
  This is a horrible bank. Customer service is terrible and ignorant. Tellers have no idea what they're doing much less what they tell clients. I would HIGHLY SUGGEST no one bank here. Just a disappointing experience.
  By brooke ashley, March 15, 2018
• ★ ★ ★ ★ ★
  Everyone was so helpful! I felt comfortable and looked-after, even tho my problem was having had my computer hacked and accounts compromised, which they dealt with enthusiastically. I am very grateful!
  By Susan Peacock, November 28, 2017
• ★ ☆ ☆ ☆ ☆
  The customer service here is horrible. I make coin business deposits frequently and every time I come it takes forever since they have 1 teller no matter what time I come. Today I deposited $17.50 in quarters. I could only roll the first $10 and the other $7.50 was loose. The teller told me they do not accept any loose change over $5 as they have to hand count it. How exactly can I bring in any quarters under $10 rolled? Again, I come here often and bring different amounts, but I always have loose change and have never been told no before. The teller usually uses a plastic counter. When I suggested he use that, he said he can't because it is full. How is that my fault? He deposited it for me, but said at the end very condescending "do not come back with more that $5 in quarters unwrapped". I walked out so I would not regret my words. I will be contacting corporate about this matter. There is nothing on BOA's website that indicates this rule, and I spoke to all of the managers at our other properties that do the same thing and none of them have ever had an issue where they are located. Is this just a branch rule at this location? I tried to call the branch unsuccessfully for the last 20 minutes in hopes of speaking with a manager to better understand this "policy" as our company deposits coins too frequently to bank with BOA if they are this unaccommodating.
  By Ruthie, June 15, 2017

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